Refund policy

Returns

At Alloxis, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, you may request a return within 14 days of receiving your goods.

To be eligible for a return:

• Items must be unused, in their original condition, and in the original packaging.

• Proof of purchase (order number or invoice) is required.

• Custom or made-to-order items are non-returnable unless defective.

How to Initiate a Return
To request a return, please contact our customer service team at [email address] with your order number and reason for return. Once your request is approved, we will provide return instructions.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we have received and inspected your returned item(s), we will notify you of the status of your refund. If approved:

• Refunds will be issued to your original method of payment within 7 business days.

• Shipping costs are non-refundable.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or refund as appropriate.

Non-Returnable Items

• Custom-made furniture

• Clearance or sale items

• Gift cards

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer service team.

Contact Us

For all return or refund inquiries, please contact us at:

📧 [info@alloxis.com]